SWI Security Concepts Ltd
Security With Intelligence, Safety Without Incident - 01664 851 327 or 07773 312 945  - Call us today
   Home      FAQs

Frequently Asked Questions about access control, automatic gates, 

door entry intercoms and security systems

Access Control FAQs

Why should I install access control?
This is a different mindset approach. Many business install burglar alarm systems which will detect that someone is ALREADY INSIDE your property. By installing access control you are stopping people getting through doors, etc via the use of electronically controlled locks, thus increasing the security and integrity of your premises.  

What type of access control system should I install?

This can depend on several factors. Size and type of business, and budget. Generally speaking a simple stand-alone digital keypad that controls a electric solenoid release is classed as access control. If you only have a front door then an audio/video door entry intercom system may be better to greet your guests and visitors. Larger premises may benefit by installing a networked system that can control many doors with thousands of users with user-friendly software, etc. Proximity card technology has improved and is an economical way of introducing access control with minimum maintenance.
What makes of access control equipment do you install & maintain?
We currently use Inner Range Integriti for many of our new installations as this is a world leading hardware and software solution that offers a powerful yet economical access control system. We also install and maintain Paxton Switch2 alongside its sister product, Paxton Net2, which is their flagship IP solution for multiple doors. Others we work on are TDSi, PAC, ACT, BSB Progeny, Bewator, HID, Europlex, Kantech & others. Call us today.

Does CCTV reduce crime?
Statistics do point to major reductions in the amount of crime being committed where CCTV cameras are installed. Digital evidence can also increase the rate of conviction. 

Do I need to display signs?
Yes. Under the latest GDPR legislation, signs must be displayed. This is because captured images of people is classified as personal data. Businesses must comply with the Data Protection Act or, from May 2018, the General Data Protection Regulation (GDPR). Organisations must notify people that they are taking/recording personal data. The most effective way is by displaying signs within the CCTV area. Signs must be clearly visible, and appropriate in relation to where it is sited, and show details of the organisation operating the system, the purpose of its use and who to contact if for queries. 

What is the difference between a DVR and an NVR?
A DVR is known as a Digital Video Recorder. These replace older tapes with hard disks for recording purposes. They are generally analogue but in recent years analogue has given way to approx. 5 different versions of HD (High Definition,) which allows HD images with 4X better images over co-axial cabling. An NVR is a Network Video Recorder. These still record to hard disk but allow connection of IP cameras with up to 8 or 12MP (MegaPixel) images. Some NVRs have POE ports on the back which will provide Power Over Ethernet so a Cat5e cable to each camera will provide power and video

Can I view my cameras remotely?
Yes. Providing we can get a network cable to your broadband router and there is a spare port, we can connect your DVR or NVR and then install the latest App on your mobile phone for viewing purposes.
What is the Data Protection Act?

The Data Protection Act (DPA) basically gives an individual the right to know what information is held about them. The DPA ensures that personal information is handled correctly. It states that anyone who processes personal information must comply with eight principles, making sure that personal information is:

  • Fairly & lawfully processed
  • Processed for limited purposes
  • Adequate, relevant & not excessive
  • Accurate & up to date
  • Not kept for longer than is necessary
  • Processed in line with your rights
  • Secure
  • Not transferred to other countries without adequate protection 
  • The second area covered by the DPA provides individuals with certain rights, including the right to find out what personal information is held.
For more information: Click Here
Automatic Gate FAQs 

Can I automate my existing gate/s?

Yes - you can install our automatic gate operators on almost all types of gates. 

Why should I install automatic gates?

There are several reasons to do so including security and privacy but also convenience (particularly in a heavy downpour). If you have young children, it can also stop them wandering out of the premises.

Where can I buy products?

Approach us for a free, no obligation quote.
Should I use 24volt or 230volt operators?

Generally speaking, 24volt operators are useful in a residential environment where lighter gates are used and safety is paramount. 230v operators can be used either residentially or commercially but are normally used with larger gates in commercial applications. 24v systems can benefit from having optional battery backup installed in case of power cuts. Both systems will need 230v feeds either way.  230v systems can be cheaper as there are less control electronics involved. Please be aware that 230v have a duty cycle of approx. 30% whereas 24v systems are designed for intensive use.

What does 30% Duty Cycle mean?

A 30% Duty Cycle applies to 230volt operators/motors and means that if the operator/motor runs for 1 minute, it must then rest for 2 minutes (making a 3 minute window, where 1 minute = approx. 30%). For 230volt systems, how often it will operate is very important and therefore approx. 20 operations of the gate operator /motor can be made within 1 hour. More use than that and a 24volt system will be required as they can better handle the intensive use.

What happens if we have a power cut?

An optional extra battery backup card with batteries can be installed, however, if there is no backup battery on your gate operator a key is provided to unlock the motor mechanism for free access until the power is restored.

Will I need a lock?

As a rule gates over 2.5 metres in length will require locking although you may install a lock on any size gate to increase security.


How will I open my gate?

Most people use a remote control transmitter & the gate/s will open for the programmed length of time before closing. You may also want to install a user-controlled keypad for pedestrians. Some users like to use an inductive ground loop placed under the drive that detects a car to open upon exit.

Can I open the gates from my house?

Yes. We provide a range of access control equipment. Wired, wireless or GSM and IP options are available which can then be integrated to control the gate.

What safety features are included?

As a minimum, a set of safety photocell beams are installed to protect the area between the gates and stop the gates from operating in the event of an obstruction. You may require a second set if you have large gates or a short drive. Some of our gate operators are EN compliant having met the latest European Safety measures including anti-crush features. Look for the EN Compliant logo. Extra flexible safety edging is available to stop the gate instantly. These are used when there is a danger of finger trapping or crushing, particularly when there is a diminishing gap at the motor end. A risk assessment must be completed and any risks raised must be implemented to comply with safety legislation. Make sure your installation engineer goes over these with you.

What is Gate Safe?

Gate Safe is an industry authority on automated gate safety. It delivers practical information and training to professionals associated with gate installations, as well as providing helpful advice to gate owners and the general public. Their aim is simple – to prevent further accidents or fatalities occurring as a result of an unsafe electric gate or barrier installation. We have been members since 2017 - (Member 1268).
Intercom FAQs 

Wired, wireless, GSM, or IP?
This will depend on a number of things. How easy is it to get cables from the house/property to the gate/door? If you can, you can either go for a cheaper analogue solution with speech only, or opt for digital and go for video as well. This can generally be done on a single pair of wires (depending on cable type). IP solutions will also need cabling and can be managed by you or your IT department.
If it is impossible to get cables in then wireless may be the only option. DECT technology allows systems up to 400m of transmission distance, however, this is in the open air and line-of-sight. In a building this will dramatically reduce but should still be able to cope with 50m to 100m. An on-site test may be needed to verify. GSM may overcome this as long as the SIM card is from a provider with known good signal in the area. Be aware though, this will come with ongoing fees for the SIM card contract.
What type of SIM card will I need for my GSM Intercom?
We always recommend a Pay As You Go SIM card to start with as there is no contract.  If the calls are frequent you may decide to take up a contract. Please use a network provider that you know has good signal in your area.

Vat Registration Number: 226 5052 29
Company Number: 11007472